Shipping Policy

Shipping & Delivery Policy — ShopGo

Last updated: 2024-01-02

We ship worldwide and aim to get your order to you quickly and safely.

Order Processing

  • Processing time: 1–2 business days after payment.

  • Orders placed on weekends/holidays process the next business day.

  • A shipping confirmation + tracking number is emailed once dispatched.

Some multi-item orders may ship in separate parcels to speed delivery.

Delivery Timeframes

  • Standard transit time: 7–12 business days to most destinations worldwide.

  • Remote locations or peak seasons: may take a little longer (up to 15–18 business days).

  • Timeframes exclude weekends and public holidays.

Carriers: USPS, ePacket, EMS, and trusted regional postal/courier partners.

Shipping Costs

  • United States: Free shipping on all orders.

  • Other regions: any applicable shipping fees are shown at checkout.

  • Original shipping fees are non-refundable unless the return is due to our error or a confirmed defect.

Customs, Duties & Taxes

International orders may be subject to customs inspection, duties, or VAT set by your country. These charges (if any) are the buyer’s responsibility and can extend delivery timelines.

Address Changes & Order Edits

Need to change your address or cancel? Email shopgo.help@gmail.com immediately.
Once an order has shipped, we can’t modify the address or cancel; use our Returns & Exchanges process after delivery.

Tracking & Delivery Issues

  • Tracking may take 24–72 hours to update after dispatch.

  • If tracking shows “delivered” but you don’t have it, check with household members, building staff, neighbors, and your local carrier first—then contact us.

FAQs

Is shipping included in the price?

  • Yes, for U.S. orders (free shipping). International shipping (if any) is shown at checkout.

How long will delivery take?

  • Most orders arrive within 7–12 business days after dispatch.

How do I cancel my order?

  • Email shopgo.help@gmail.com right away. If it hasn’t shipped, we’ll cancel and refund. If it has shipped, please return it under our policy after it arrives.

Need help?

Email shopgo.help@gmail.com with your order number—we’re happy to assist.